Frequently Asked Questions
Everything you need to know about our sustainable essentials.
Where are your products manufactured?
We partner exclusively with certified factories in Europe and Asia that prioritize ethical labor practices and environmental standards, ensuring every garment is made with care.
What materials do you use in your clothing?
Our collection is crafted from premium sustainable materials, including GOTS-certified organic cotton, TENCEL Lyocell, and recycled nylon to minimize our environmental footprint.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Please note that for hygiene reasons, underwear must be in its original unopened packaging to be eligible for a return.
How should I care for my Organic Basics items?
To extend the life of your garments and save energy, we recommend washing at low temperatures (30°C/86°F), using eco-friendly detergent, and air-drying whenever possible.
Do you offer carbon-neutral shipping?
Yes, we offset the carbon emissions for every single shipment through verified reforestation and renewable energy projects at no extra cost to you.